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Information and Policies

PROCESSING TIMES-

Because most our products are created just for you after you complete your purchase, please allow 3-5 business days for your item to ship. Please note this is our normal minimum processing time! If we have high order volumes or near a holiday your processing time could be a bit longer depending in the item ordered. Items that take a little longer will be noted in the description.

RUSH ORDERS-

Need your order by a certain date?

We offer priority shipping upgrades at the time of purchase. When checking out, please select your preferred upgrade. Don’t forget to factor in weekends and Holidays. 

However, remember that these items are handmade and depending on the item, can take anywhere from 1-4 days to make. Each item will have the appropriate processing time in the description. We WILL do our best to ship your order out quickly for you if it is needed in a hurry. We cannot make a “definite guarantee” that your order will arrive by the deadline needed if the time frame is steep.

 

-International orders- outside of the United States may take additional time to pass through customs, so please understand that we are not responsible for the speed in which your order travels once it leaves our hands. Therefore, due to the nature of our products, we unfortunately cannot offer RUSH ORDER outside the US. If you have any questions about our shipping times, please don’t hesitate to contact us directly or read through our Policies and FAQs. You can find transit times below but note that these are not always accurate, these are the time frames that the US Postal service gives on their website and they can change.

TRANSIT TIMES:

-ORDERS WITHIN THE UNITED STATES-

Orders within the United States are shipped via USPS Ground Advantage and have an estimated delivery time of 3-7 business days depending on your location. This does not include the time is takes for us to process your order (3-5 business days), and does not include weekends or holidays. The shipping times listed are “close” but not guaranteed- as a number of factors can slow down an order once it leaves our hands (such as weather, the holiday season, etc). For this reason, we are not responsible for the time in which a package travels once it has been accepted by The United States Post Office. 

-INTERNATIONAL ORDERS OUTSIDE OF THE UNITED STATES-

Orders outside of the United States vary vastly, depending on your location. Occasionally packages can be substantially delayed if they are held in customs. Because we cannot control the speed in which processing occurs through your country’s customs officials, please understand that we are not responsible for shipping delays once the order leaves our hands. Though delays are not common, they do happen occasionally.

Estimated shipping times:

Canada: 1-3 weeks

France: 3-5 weeks

Germany: 3-5 weeks

Italy: 3-5 weeks

United Kingdom: 2-5 weeks

North America: 3-7 business days

Europe: 2-4 weeks

Australia, New Zealand and Oceania: 2-4 weeks

Latin America and the Caribbean: 3-5 weeks

North Africa and the Middle East: 3-5 weeks

Sub-Saharan Africa: 3-5 weeks

Also note that we are NOT responsible for any customs charges, VAT, duty fees or any other type of fee associated with you ordering jewelry online. It is illegal for us to pay those fees, the buyer is responsible for them. We will NOT mark items as a gift either so you do not have to pay those fees.

 

SHIPPING DELAYS:

-IF AN ORDER DOES NOT ARRIVE BY THE EXPECTED DATE-

If your order has not arrived by the estimated delivery time, please feel free to let us know via private message. Several factors can influence mail speeds (weather, holidays, etc), so we may ask that you wait an additional 7 days- just in case your order is caught up at a sort facility. If after 7 days your order has not arrived, we will do everything we can to work with you towards a solution to locate your order.

-IF AN ORDER IS MARKED “UNDELIVERABLE”-

If your address was not entered correctly at the time of purchase, your package may be marked as “Undeliverable” and will usually be shipped back to us. Once we receive your return order, we will request an edited address to re-ship your order. In the event of a re-shipment due to an incorrect address, YOU are responsible for the additional shipping charges. Please note some orders ship within 24 hours of ordering, that is a small window to correct your address. If you have entered the wrong address please let us know ASAP.

MISSING ORDERS:

-ORDERS IN THE US-

If it seems that your order has been lost in the mail, we ask that you allow 7 extra days for your order to arrive, just in case it has been backed up in a sorting facility, which unfortunately can happen. If after 7 days your tracking does not update/your order does not arrive, we will work with you toward a solution to locate or replace your order. Please note, that we can not be held responsible for USPS's mistakes but will do everything we can to make sure all parties are satisfied.

-INTERNATIONAL ORDER OUTSIDE THE US-

USPS tracking numbers for International orders only update within the United States, so once they leave the USA, the tracking can no longer be updated in most cases. From this point, most of the time your tracking will not update until the order has been delivered. Because of this, when the order leaves the USA, it may appear on your tracking that the order has stopped moving at one of the larger US sort facilities. This does not mean that your package isn’t moving. It simply means that your order has left the USA and is on its way to your country. 

If, however, your order does appear to be substantially delayed, please don’t hesitate to message us so that we can work towards a solution.

INTERNATIONAL CUSTOMS AND DUTY CHARGES:

-CUSTOMS AND DUTY FEES-

Some countries require a Duty Fee, Tax, or Customs Charge before an order can be delivered. These charges are somewhat random, relatively infrequent, but are 100% the buyer’s responsibility- as you are the recipient of the mail. This is not an additional shipping charge, nor are we responsible for covering your taxes and duty fees. Please be aware of the individual taxes, duty fees and customs charges for your specific country. You can find out more about theses types of fess by contacting your local post office.

-MARKING ORDERS AS “GIFTS” TO AVOID DUTY FEES-

Requests to mark orders as “Gift” on our customs forms to avoid your possibility of paying a customs fee or tax will be ignored. As stated above, marking purchased goods as “Gifts” is illegal. Please be aware of the individual taxes, duty fees and customs charges for your specific country. Again, you can find out more about theses types of fess by contacting your local post office.

TRACKING ORDERS:

-HOW TO TRACK AN ORDER-

You should receive an email with your tracking info. Or you can click on your account and your orders will be on the first page. 

 

-INTERNATIONAL ORDERS SHIPPING FROM THE US-

USPS tracking numbers for International orders only update within the United States, so once they leave the USA, the tracking can no longer be updated. From this point, your tracking will not update until the order has been delivered. Because of this, when the order leaves the USA, it may appear on your tracking that the order has stopped moving at one of the larger US sort facilities. This does not mean that your package isn’t moving. It simply means that your order has left the USA and is on its way to your country.

RETURNING AN ORDER:

If you didn’t absolutely love your order, we are happy to refund your purchase after the item arrives back to us. Please message us within 7 days of the items arrival. We DO NOT COVER your return shipping back to us but will cover the cost to ship it back to you. Once the order has arrived and we have inspected it for damage, we will issue a refund. We CANNOT accept returns on customized/personalized orders.

EXCHANGING AN ORDER:

If your order didn’t work out and you’d like to exchange it, please contact us within 7 days of the items arrival. Exchange orders must be unworn, unused and undamaged, in order for us to accept an exchange. We DO NOT COVER your return shipping back to us but will cover the cost to ship it back to you. We CANNOT accept exchanges on customized/personalized orders.

IF THE SELLER MAKES A MISTAKE:

-WRONG ITEM OR INCORRECT CUSTOMIZATION-

We don’t goof often, but if we do, we will always take care of the issue for you. If for any reason your order is incorrect, please don’t hesitate to let us know within 7 days so that we can fix your order ASAP. 

IF THE ITEM ARRIVES DAMAGED:

-IF THE PACKAGE IS DAMAGED:

If for any reason your package arrives damaged, please send us a photo of the package AND damaged item within 7 days of its arrival. Your purchase includes insurance, so photos ARE needed in order to assess the damage and file a claim. Once we assess the damage of your package, we will replace / exchange your order. Please note the picture must include both the damaged item AND packaging.

COUPON CODES:

We have large collaboration sales a few times a year with Subculture Syndicate and Planning Artisans Sale. We run great coupons during that time and Black Friday. Not to mention in April for my BDay bash. 

-COMBINING COUPONS:

We do not combine coupons. Most of the time when we offer a coupon we are also offering great freebies. 

 

CUSTOM ORDERS:

Need a custom order? No problem! Join our Facebook group and in the pinned post you will find our post to request customs. If you can't find it feel free to just make a post.  

Horsefeather Peculiars Privacy Policy

-INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Shopify to provide to me), such as your name, email address, postal address, payment information (I do not personally see your payment information, credit card details, etc- as these are processed securely through Shopify), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly via a message/email or through a private note attached to your order.

-WHY I NEED THIS INFORMATION AND HOW I USE IT:

I rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; 
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

-INFORMATION & SHARING DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Shipping Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (specifically USPS). I will share your personal information with these third parties, but only to the extent necessary to perform these services and ship your order.

-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

-DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data, privately secured within Shopify (sold order receipts) for the following time period: 4 years. I only download your personal data when printing USPS shipping labels direct through my shipping service in order to print these labels from home, and I promptly delete these files after completing and shipping your order. 

-YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

-Object. You can object to my processing of some of your information based on my legitimate interests and receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. To opt out of emails that you have previously given me personal consent to join, you may also click the "unsubscribe" button at the bottom of any emails sent to you from Horsefeather Peculiars. This does not include messages direct from Etsy, as I do not send these emails personally and you would need to unsubscribe from Etsy's specific emails and services in order to retract your consent. 

-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

-HOW TO CONTACT ME

For purposes of EU data protection law, I, Stephanie Lowery, am the data controller of your personal information within my shop at www.horsefeatherpeculiars.com. If you have any questions or concerns, you may contact me at horsefeatherpeculiars@gmail.com or stephanie@horsefeatherpeculiars.com